Service Advisor

Service Advisor

Join to apply for the Service Advisor role at Vanguard Truck Centers.

Are you looking for a fulfilling career with a successful, growing and profitable company that invests in its people? At Vanguard Truck Centers we deliver a diverse range of products and services to the commercial truck industry. We are seeking talent who is driven, team‑oriented and an effective leader.

To lead the industry in consistently meeting or exceeding our customers’ expectations while achieving profitable growth.

• Protect integrity first
• Promote ingenuity and challenge everything
• Develop people
• Pursue excellence

• Competitive salary
• 401(k) with employer match after 3 months
• Medical, dental, and vision insurance
• Employer‑paid short‑term disability and basic life
• Optional life and long‑term disability
• Flexible Spending Account
• PTO paid time off program
• Career advancement opportunities

• Exercise Vanguard established processes and procedures.
• Initiate customer repair using the Certified Uptime Center process (JPRO).
• Monitor customer repair process from initiation to close.
• Manage customer communication, including relaying initial diagnosis, estimates, repair approvals and timely status updates.
• Manage internal / departmental communications to ensure timely and smooth repair events.
• Drive service sales by capitalizing on upsell opportunities.
• Review repair order prior to close and notify customers to ensure accuracy and alignment of time and price.
• Communicate awareness of the Customer Experience Management survey (CEM).
• Daily review of open repair orders with service manager as part of the daily RO close process.
• Participate in developmental and assigned training paths.
• Maintain Vanguard customer service standards.
• Engage in a team environment.
• Keep work area clean and organized.
• Communicate workplace or process issues and provide resolution input.
• Participate in service department meetings.
• Assist with the flow of work in the service department.

• 2 years of Service Advisor experience required.
• Heavy‑duty truck experience preferred.
• Automotive Service Excellence (ASE) certifications.
• Manufacturer training.
• Valid driver’s license.
• Ability to meet insurability requirements.

Entry level

Full‑time

Other

Truck Transportation

Vanguard Truck Centers offers equal employment opportunity to all qualified employees and applicants and prohibits discrimination based on race, color, sex, religion, national origin, age, handicap or veteran status.