Head of Public Services

Position Details

Position:
Head of Public Services

Hours:

40 hours per week; some evening and weekend hours are required

Salary: $55,000 - $60,000, commensurate with experience

Status:
Full-time with benefits (State health insurance, flexible benefits, TRS)

Reports To:

Library Director

Final date to receive applications:
First review January 9, 2026; open until filled

The Coastal Plain Regional Library System (CPRLS), headquartered in Tifton, GA, is seeking a dynamic and innovative Head of Public Services to join its Regional Administration team. Under the direction of the Library Director, the Head of Public Services works collaboratively to coordinate and continuously improve library experiences for Coastal Plain Regional Library patrons. The Head of Public Services serves as a member of the Executive Leadership Team.

The Head of Public Services will be responsible for all Coastal Plain Regional Library System branch locations.

The Coastal Plain Regional Library System (CPRLS) proudly serves a diverse, six-county region in south central Georgia:
Ben Hill, Berrien, Cook, Irwin, Tift, and Turner. Our mission, Be engaged, vital, and accessible, guides our commitment to the vision:
Enrich lives by connecting our communities with valuable resources, innovative technology, and quality information. CPRLS is dedicated to fostering personal and community engagement by promoting literacy and reading, and delivering essential services and resources within safe, welcoming spaces. We value innovation, support professional development, and encourage an appropriate work/life balance.

• Supervises and supports branch managers and, by extension, provides support and guidance to branch staff as needed, to ensure delivery of quality library services to patrons.
• Leads, coaches, supports, and establishes overall work objectives for library managers; reviews and evaluates work performance, completes performance evaluations, and administers employee disciplinary actions (in coordination with Library Director); participates in interviewing and selecting staff.
• Supports the Branch Managers on organization-wide projects and initiatives.
• Advices, directs, and consults with library managers on staffing needs, employee relations, policies, program services, and library budgets.
• Implements standard operating procedures, best-practice services and systems to assure that circulation operations are consistent across all branches.
• Serves as mentor, resource, and cheerleader to all Assistant Branch Managers and Branch Managers, focusing highly on circulation, patron and customer services.
• Remains informed of, and trains staff on, development in library management practices and resources.
• Responds to and resolves customer comments, concerns, and complaints.
• Works collaboratively with managers and regional staff to deliver targeted library programming with measurable outcomes.
• Monitors employee morale and takes appropriate action to resolve conflicts in a timely fashion; resolves issues related to supervision, evaluation, and discipline of personnel, in collaboration with Library Director.

• Ensures effective communication and collaboration between library staff and other library departments, as well as with customers and community agencies and groups.
• Regularly meets with library managers to ensure open lines of communication, provide updates on library services, and review operational updates and changes.
• Communicates and coordinates policies, procedures, and operational information to Branch Managers and staff.

• Analyzes and creates reports regarding budgets, staffing, projects, procedures, and making recommendations, as needed or requested.
• Collaborates with locations to ensure the safety and security of all customers and staff.
• Makes recommendations to the Executive Leadership Team in annual budget preparation relating to services and operations, capital improvement planning, technology plans, policy & procedure development, staff development, and long-range and strategic planning.
• Coordinates and/or participates in…