Center Manager

Position: Center Manager-8482
Role Overview The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. This role owns the full business—balancing hands-on leadership in the bay with strategic oversight of revenue, cost control, safety, and talent development.

You operate with an owner’s mindset, ensuring the center runs efficiently, safely, and profitably while building a high-performing, service-driven team. From vehicle health checks and fleet relationships to staffing, compliance, and P&L management, you are accountable for every aspect of the operation.

Key Responsibilities Customer Experience & Sales Performance Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency

Build lasting relationships with customers and local fleet accounts to drive repeat business

Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations

Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships

Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation

Operational Excellence & Financial Performance Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses

Control costs across labor, parts, inventory, and overall shop expenses

Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness

Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies

Execute scheduling, reporting, and administrative tasks with precision using company systems

Team Leadership & Culture Lead from the front—actively working alongside your team in daily operations

Build, coach, and develop a high-performing team of service technicians and leaders

Create a culture rooted in accountability, teamwork, safety, and customer obsession

Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination

Ensure all team members are trained, certified, and technically proficient

Establish clear expectations, performance standards, and development plans

Safety, Compliance & Facility Management Champion a safety-first environment—ensuring strict adherence to OSHA and company safety standards

Conduct regular safety training, inspections, and enforce compliance across all operations

Ensure all equipment and service areas are properly maintained, functional, and safe Monitor and protect company assets, customer vehicles, and facility security

Maintain compliance with all local, state, and federal regulations

Community & Business Growth Build strong relationships within the local community to drive awareness and business growth

Partner with leadership on marketing initiatives and local promotions

Identify opportunities to grow the business through innovation, partnerships, and operational improvements

Qualifications

High school diploma or equivalent required;3+ years of people leadership experience; automotive or service retail management preferred

Strong understanding of P&L management, cost control, and revenue growth strategies

Proven track record of achieving or exceeding sales and operational KPIsExperience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)
Comfortable using POS systems, scheduling tools, and standard business software

Strong business acumen, problem-solving ability, and decision-making skills

Profile

Owner mentality—you think beyond the task and focus on outcomes

Hands-on leadership style with a…