Administrator Home Care Agency

Benefits

• 401(k)
• Bonus based on performance
• Profit sharing

PRIMARY PURPOSE OF THE POSITION:

The Administrator is responsible for the overall operations, growth, and leadership of this home care agency business in achieving corporate goals and objectives. The Administrator assures an effective and efficient use of resources to maintain high-quality care and customer satisfaction.

• Roles to perform within the Administrator position will include driving growth of the Agency, high‑quality employee and caregiver hires, as well as continuing growth of client acquisition and billable hours. Perform new prospect meetings, intakes. Build and maintain client relationships. Gather and organize account‑related information and provide input on key customer opportunities, service line extensions. The Administrator position receives and processes referrals and inquiries, ensures proper staffing of all client cases, and works closely with the Agency team to ensure client satisfaction with services.
  
  When indicated, consults with the team and refers extraordinary problems/situations appropriately to upper management team. This position is responsible for maintaining and enhancing the agency’s image through appropriate dress, and pleasant, charming, and helpful telephone manner, courteous interaction with all staff and visitors; and is responsible for appropriate verbal and behavioral interaction with all individuals that he/she comes in contact with.
  
  It also requires the ability to maintain documentation according to policies and procedures, and the ability to exercise independent judgment within Agency guidelines.

Experience

Required:

Customer service, Service Industry, Healthcare - preferably private pay business model experience, Professional Business setting experience.

• Operations
  . Direct and coordinate the overall development and operational management of the Agency that is consistent with corporate objectives and maximizes resource utilization. Mid to High energy and pace for success. Resourcefulness. Prioritize the workload, shifting priorities to accommodate change and demand. Understand the importance of each task. Make timely, well‑informed and appropriate decisions by examining all the relevant and available facts;
  
  explore alternatives and commit to action. Prepare managerial reports according to required timelines. Perform duties deemed appropriate by the management team.
• Customer Service
  . Ensure the Agency upholds the standards of a high‑quality provider through consistent delivery of high‑quality care and exceptional customer service. Respond to on‑call evening and weekend demands, as directed. Maintain on‑call materials current with client information, instructions and directions, current roster of care and list of active direct care staff. Prepare and maintain the on‑call log and client and employee records.
  
  Manage calls according to company policies. Process new client referrals. Maintain positive relationships with all clients and referral sources.
• Leadership
  . Provide staff direction through general meetings, Daily Huddles, outlining clear expectations and accountabilities, daily, weekly, quarterly. Recruit/hire/supervise/counsel staff and conduct annual performance evaluations. Support change and speak positively about it with employees. Work toward high‑quality decisions that achieve organizational goals. Provide timely and effective feedback to the senior management. Demonstrate dependability, maintain regular, predictable attendance, highly available. Mid to high energy to set the example.
  
  Ability to answer the phone, greet customers, prospects in an engaging way.
• Performance
  . Mindful of Financials, such as expenditures, annual budget, profitability, P&L, Billable Hours, bill rates, pay rates. Develop relationships with vendors, business community & Referral Sources. Engage in constructive problem-solving and exploration of new ideas. Growth minded. Must also possess ability to schedule personnel for assignment while being aware of the impact of scheduling decisions on the revenues of the Agency and the client’s invoice.
• Compliance
  . Ensure regulatory…