Director of Operations

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods;

collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sports book and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes;

and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Fanatics Collectibles is transforming the collectibles industry by combining innovation, technology, and trust to create the most advanced ecosystem for collectors worldwide. From card manufacturing and trading to secure storage and marketplace integration, we’re building a seamless, data-driven platform that enables collectors to pursue their passions with confidence.

Our Vault HQ in Tigard, OR, serves as the hub of that ecosystem — a secure, scalable, and operationally sophisticated facility designed to set new standards for safety, precision, and customer experience.

We’re seeking a Director of Vault Operations (Site Leader) to lead and scale our Tigard headquarters. In this role, you’ll own all aspects of site operations, strategic planning, and vendor and partner management. You will be responsible for achieving excellence in safety, quality, cost, and capacity — while driving long-term site growth, infrastructure development, and operational maturity.

You’ll collaborate cross-functionally with Technology, Facilities, Product, and Finance teams to translate strategic objectives into actionable plans, ensuring that Vault HQ remains a world-class operation that scales with Fanatics Collectibles’ rapid growth.

• Lead overall site performance across safety, quality, service, and cost metrics, ensuring the facility operates with excellence and scalability.
• Drive strategic initiatives that expand site capacity, optimize layouts, and enable long-term infrastructure growth.
• Oversee capital planning and execution
  , ensuring projects are delivered on time, within budget, and aligned with operational goals.
• Manage key external partners and vendors
  , including logistics, facility, and service providers, to ensure SLA adherence and performance accountability.
• Develop and implement standard operating frameworks that drive consistency, efficiency, and sustainable results across teams.
• Partner cross-functionally with Product, Engineering, and Technology teams to deploy tools, automation, and process improvements that enhance throughput and reliability.
• Establish and maintain site governance mechanisms — including KPI reviews, performance dashboards, and continuous improvement programs.
• Build and lead high-performing teams
  , developing leaders and fostering a culture of accountability, collaboration, and operational ownership.
• Champion safety, compliance, and security
  , maintaining the highest standards of operational integrity and regulatory adherence.
• Represent Vault HQ in enterprise planning
  ,…