Customer Service Representative

We are a local general contractor, “Mr. Handyman”, seeking a friendly and outgoing Customer Service Representative with 3-5 years of experience for our office located in the Kruse Way area of Lake Oswego.

The CSR will build positive, professional relationships with our customers and technicians. The CSR answers phones/texts/emails, accurately captures and understands the customer needs, schedules technician and estimate appointments, and provides over the phone estimates.

The CSR provides prompt, friendly and professional responses to all customer inquiries, fields initial stage complaints, is organized, detail oriented, and works independently. The CSR will develop positive working relationships with our service technicians, vendors, and other contacts. Industry experience is preferred but not required.

Job duties include:

• Answer phones and schedule appointments
• Understand customer needs and accurately captures the scope of job
• Respond to customer inquiries, check email and voice mail, and promptly return calls
• Coordinate, communicate and review jobs with service technicians
• Make appointment confirmation and follow up calls
• Monitor receivables and payables
• Monitor social media and lead source systems
• Assist owner and team as needed

Requirements:

• High school diploma or equivalent
• Ability to multi-task and proactive in problem solving
• Highly organized and detail oriented
• Excellent verbal and written communication skills
• Ability to type 55 wpm and general office skills
• Reliable and punctual
• Valid drivers license and acceptable record
• Excel in a team environment
• Intermediate Microsoft Office user

Compensation includes: $15/hour to start, bonus potential, paid holidays, PTO, 401K, medical/dental, and other benefits. dyman, we perform great work and treat our people and customers with the respect they deserve. We believe in having fun along the way.

For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.

Your knowledge, skills, and experience are valued

Work independently, but not by yourself

Work for a brand with high standards and ethics