Sales Scheduling Coordinator & Customer Service Representative

$22 - $25 per hour

We're the top-rated handyman business in the Portland Metro and Vancouver Metro areas, focused on community and bringing helpful services to homes across our service area since 2010. Our mission is to bring the premium customer experience of Ace Hardware stores right to our customers' homes.

As a Customer Service Representative (CSR), you'll play the critical role of engaging customers, converting inquiries into booked jobs, and helping them get the home improvement services they need booked and completed. This is a sales-forward role; your ability to close on the phone directly drives the business.

• CSR starts at $22/hour. After 90 days, your rate increases to $25+/hour once you've met our onboarding benchmarks. This isn't a maybe, it's built into how we bring people on.
• Plus a monthly performance bonus, based on booking and customer-satisfaction goals.
• Plus a $50/month mobile phone stipend.
• Regular pay reviews after the 90-day step-up, with a clear path to Lead CSR / Office Manager as you grow with us.

Monday–Friday, 8am–5pm in the office at our Tigard, OR location.

We want you to succeed, so your first 90 days come with a clear runway to the $25+/hour rate. To move to the higher rate, you'll need to:

• Complete initial training and demonstrate accurate use of our customer management software
• Meet attendance and reliability expectations
• Hit target booking/conversion rates on calls and online inquiries
• Keep customer complaints and callback issues below our team goal
• Your supervisor will check in with you regularly during this period so there are no surprises, you'll always know where you stand against these benchmarks.

• Convert inbound calls and online inquiries into booked jobs, using our sales approach to overcome objections and close
• Partner with other CSRs to answer phone calls and respond to online inquiries
• Book appointments and resolve scheduling conflicts as they occur