Patient Access Specialist

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Patient Access Specialist
SUPERVISOR: Front Office Supervisor
HOURS PER WEEK: 40hrs/Non-Exempt (Monday - Friday 9:00am - 6:00pm)
DEPARTMENT: Patient Access
HIRING BONUS: $1,000 after 90 days

Receive patient calls and perform check in/out duties. Provide excellent customer service by scheduling appointments, registering patients, verifying insurance coverages, and assisting with patient inquiries.

• Rotate between front desk check in and central scheduling phone line functions as assigned.
• Monitor incoming phone calls, register and/or update patient information including address changes, insurance changes, and schedule patients as needed.
• Determine if an incoming call is urgent and transfer to triage nurses/appropriate medical staff. Take phone messages for medical staff and providers when appropriate.
• Verify insurance via appropriate method.
• Collect co-payments and/or other payments from patients as needed.
• Balance daily cash drawer upon shift completion.
• Complete the registration and check in process in clinic for patients as needed.
• Maintain minimum established department call metrics & benchmarks.
• Ability to work under pressure with busy provider schedules.
• Participate as an active team member in a patient-centered medical home.
• Attend ongoing job-related training. Training time may be outside of normal working hours.
• Work respectfully and collaboratively in a team environment with a spirit of cooperation.
• Attend all department meetings.
• Maintain regular, in person, work attendance and punctuality, as scheduled.
• Other duties as assigned.

• High School Diploma or equivalent

• Bachelor’s Degree in related field

• Values team success
• Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
• Shows an interest in taking action to increase knowledge and development as an employee
• Contributes to an environment where people feel valued

• 401k plan with employer contributions up to 5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits:
  Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Norton Identity Protection (optional)
• Pet Insurance (optional)
• 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program