Bay Club Associate

Job Summary

Join to apply for the Bay Club Associate role at The Bay Club Company

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It is called our "Code of Culture" and includes:
- Our Mantra:
Respect the Past, Accept Responsibility, Pay it Forward
- Our Actions We Live By:
Keep It Real, Think Ahead, Be An Owner, Stay Humble, Hustle Harder, One Team, One Voice, Be Curious, Ask Why.
- Pete's Promise:
Service Forward, Ruthlessly Consistent, Do the Right Thing.
All employees are expected to act in a way that demonstrates these values daily.

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests complete a Guest Registration Waiver and pay applicable fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow‑through and response.
• Provide membership sales team with guest/prospect lead contact information.

• Operate cash register.
• Process payments.
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required.
• Answer and transfer phone calls.

• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register, process payments through cash or credit card handling and/or member account charges.
• Perform café opening and/or closing duties, as required.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• State Food Handler Certification.
• Responsible Beverage Service (RBS) state certification (if serving alcohol).

• Greet members and guests upon arrival to the Pool Area.
• Act as a Host in the designated area or event space.
• Work with the F&B team to offer food and drinks from designated outlets, placing orders, providing support to kitchen, setting up and breaking down event space, and cleaning up.
• Offer seating, make members/guests comfortable, and provide a tour of pool deck amenities.
• Communicate and book appointments for programs and events.
• Provide information regarding Club programming and facility updates.
• Assist with maintaining refreshment stations: refill water, stock supplies, and keep area clean.
• Provide towels as needed, assisting with towel operation.

• Warmly greet each member with a smile.
• Check members and guests in by verifying their membership.
• Audit cars parked in the garage, when necessary.
• Perform opening and/or closing duties, as required.

• Assist in maintaining cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas).
• Perform detail cleaning and preventive maintenance: restock towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors, vacuum carpets, mop floors regularly, dry mop wet areas.
• Restock vanity supplies and replenish inventory and janitorial products.
• Maintain a clean, safe work environment.
• Assist with laundry functions that include collecting, washing, drying, and folding towels.

• Communicate timely and follow up, as appropriate.
• Active participation in required events, programs, meetings, and trainings.