Help Desk Technician; Tier 2

Help Desk Technician (Tier
2)

Our client is seeking a Help Desk Technician (Tier
2) to provide hands‑on and remote technical support across a multi‑site environment. This role blends onsite hardware support with high‑volume help desk services, supporting a diverse user base in a fast‑paced, customer‑focused setting.

This role is a hybrid model in Tigard, Oregon.

• Provide Tier 2 technical support through a combination of onsite hardware assistance and remote help desk support.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, peripherals, operating systems, and VoIP phone systems.
• Administer user accounts, access, and permissions using Active Directory and related tools.
• Manage and resolve tickets within a ticketing system, prioritizing issues in a high‑volume support environment.
• Support device deployment, configuration, and maintenance, including Windows devices and iOS devices using MDM solutions.
• Perform hardware setup, repairs, replacements, and inventory tracking across multiple locations.
• Assist with VoIP phone support and user setup, including call routing and basic troubleshooting.
• Maintain accurate documentation and contribute to knowledge base articles using internal documentation tools.
• Communicate system status, outages, and maintenance activities to internal stakeholders.
• Collaborate with IT leadership and other technical teams on system changes, escalations, and ongoing improvements.
• Participate in a rotating schedule to support users in the Mountain Time zone, including early morning start times as required.

• 3–4 years of experience in a Help Desk, Desktop Support, or similar technical support role.
• Strong troubleshooting skills across hardware, software, operating systems, and network‑related issues.
• Experience working with ticketing systems in a high‑volume support environment.
• Hands‑on experience with Active Directory user and account management.
• Familiarity with VoIP phone systems;
  Ring Central experience is a strong plus.
• Experience supporting Windows devices using SCCM and iOS devices using Jamf Pro or similar MDM tools.
• Experience setting up and supporting iPads and mobile devices in a managed environment.
• Comfort working with documentation platforms and knowledge bases such as Confluence.
• Strong customer service skills with the ability to support non‑technical users professionally and patiently.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Flexibility to work a rotating schedule, including early start times, to support users across time zones.

$27–$28/hr. (DOE)

As an eligible contract employee you will have access to a full suite of benefits including medical, dental, vision, life insurance, short‑ and long‑term disability, and a matching 401(k).

Vander Houwen is an Equal Opportunity Employer and participates in E‑Verify. Vander Houwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.