Help Desk Technician; Tier 1

Help Desk Technician (Tier
1)

Our client is seeking a motivated, junior-level Help Desk Technician (Tier
1) to provide frontline technical support across a growing, multi-site environment. This role is ideal for someone early in their IT career who enjoys helping users, learning new systems, and gaining hands‑on experience with both hardware and software support. The position supports a high‑volume user base in a fast‑paced, service‑oriented setting and offers strong opportunities for growth.

This role is a hybrid model in Tigard, Oregon.

• Serve as the first point of contact for technical support requests, resolving issues directly or escalating when appropriate.
• Provide a mix of onsite hardware support and remote help desk assistance for end users.
• Troubleshoot and support desktops, laptops, mobile devices, VoIP phones, and related peripherals.
• Manage user accounts, access, and password resets using Active Directory and related systems.
• Support device setup and deployment, including Windows devices and iPads using MDM tools.
• Track, document, and resolve incidents using a ticketing system while maintaining accurate records.
• Assist with software installations, updates, and deployments.
• Maintain and update technical documentation and knowledge articles in a shared knowledge base.
• Support inventory tracking for hardware, devices, and replacement parts.
• Communicate system issues, maintenance activities, and outages to internal stakeholders as needed.
• Participate in a rotating schedule to support users across multiple time zones, including early morning shifts.

• 1–2 years of hands‑on help desk or technical support experience.
• Strong customer service skills with the ability to support users in a high‑volume ticketing environment.
• Experience using a ticketing system (Managed Engine preferred; Jira or Zendesk acceptable).
• Familiarity with Active Directory user and account management.
• Exposure to VoIP phone systems;
  Ring Central experience is a strong plus.
• Experience supporting Windows devices via SCCM and iOS devices via Jamf Pro is preferred.
• Comfort setting up and supporting iPads and mobile devices using MDM software.
• Working knowledge of IT documentation tools such as Confluence or similar platforms.
• Basic understanding of networks, hardware, and operating systems.
• Strong troubleshooting, communication, and organizational skills.
• Willingness to learn, adapt, and grow within a technical support environment.
• Availability to work rotating shifts, including early start times to support Mountain Time users.

$25-$26/hr. (DOE)

As an eligible contract employee with Vander Houwen, you'll have access to a full suite of benefits designed with your well‑being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short‑and‑long‑term disability, and a matching 401(k) to help secure your future.

What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? Vander Houwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long‑term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

Vander Houwen is an award‑winning, Women & Diversity‑Owned, WBENC certified professional staffing firm. Founded in 1987, Vander Houwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

Vander Houwen is an Equal Opportunity Employer and participates in E‑Verify. Vander Houwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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