ESM Systems Administrator; ISS

Position: ESM Systems Administrator (ISS5)
** For a complete review of the position description, please contact the recruiter*
* ** recruitmentgon.gov**.(a) Four (4) years of information systems experience in ITSM Systems Administration.

** OR**    (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;  AND  two (2) years of information systems experience in ITSM Systems Administration.

** OR**    (c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.
* Public speaking or presentation experience.
* Technical writing experience.
* Technical process troubleshooting experience.
* Experience in process design and improvement, quality management and organizational change management activities including providing recommendations to leadership or management.
* Ability to provide training and mentorship for processing change and release management.
* Strong problem-solving skills and ability to propose and facilitate resolutions for high complexity incidents, problems, and requests.
* Ability to work in a team environment and collaborate with senior IT staff and management to develop policies and procedures, and to meet short-term and long-term goals.
* ITIL v3 or v4 training course completion;
Certification preferred.
* ** Preference may be given to candidates with current or previous PERS IT experience.**
* ** Fill out the application or submit a resume**. Your submitted experience fields or attached resume should include the beginning and end dates (mm/dd/yyyy) for each employer. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
* ** After you submit your application**, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process.  If you are an employee, the tasks will come to your Workday inbox.
* ** If you are a veteran*
* ** or an Oregon National Guard service member (current and former)**, you may receive preference. The task to upload your documents will come before the public records request and gender identity questionnaire tasks.
* ** Visa Sponsorship:
** Agency does not offer visa sponsorship. Within three (3) days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
* Eligible veterans and Oregon National Guard service members (current and former) who meet the qualifications of the position will be awarded candidate preference.  For more information, please visit  or call Oregon Department of Veterans' Affairs at:

NOTE:

If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
* The information in your application will be used to complete a pay equity assessment to determine salary placement upon hire. Please see the link here to our
* The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.
* Finalists may be subject to a criminal history check. Criminal records are compared against the needs of the position and if found to conflict then may lead to disqualification.
* The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
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