Legal Content and Community Outreach Strategist; Oregon Law

Legal Content and Community Outreach Strategist (Oregon Law Help)

Base pay range: $81,196.96 - $ per year.

Work with Access to Justice staff and stakeholders to develop and maintain legal information for Oregon Law Help, the statewide interactive legal information portal. Use technology and self‑help best practices to support access to justice for low‑income and underserved Oregonians. Foster strong engagement with legal and community partners who contribute to and rely on the portal’s information and referral tools.

This position is authorized to work a hybrid schedule.

• Design and oversee self‑help legal information development and content strategy for Oregon Law Help.
• Write, edit, and proof legal content, including legal articles, guided interviews, and videos.
• Apply best practices in plain language, website design, and content creation.
• Craft and maintain quality standards and QA processes to ensure legal information is accurate, accessible, and responsive to the civil legal needs of Oregonians, focusing on low‑income and underserved populations.
• Develop and maintain style guides, checklists, and other procedures for consistency and quality.
• Create and maintain processes to ensure necessary organizations and assistance are accurately reflected in the legal help resource directory.

• Stay current on emerging trends, research, and technology related to accessible legal information and access‑to‑justice innovation.
• Conduct research to inform and prioritize development, monitoring law changes and other legal developments.
• Recruit and collaborate with Oregon lawyers and subject matter experts to write and edit content; facilitate and guide Oregon Law Help task forces and meetings to support content development and partner engagement.
• Provide guidance and support to content partners, including training on style guide and processes.
• Coordinate with project vendors.
• Partner with OSB’s Director of Referral and Information Services to support and develop Lawyer Referral Service–related materials and tools to connect users with this service through the portal.

• Partner with Access to Justice community leaders and system stakeholders, including Advisory Committee and future sub‑committees.
• Explore and implement opportunities for community and system partner input and engagement to inform content and site development, including user testing, focus groups, and other feedback methods.
• Provide support and assistance to organizations in the referral directory with updating listings.
• Assist the Director of Legal Services Programs in oversight and monitoring of standards for legal services providers.
• Foster cooperation, collaboration, and teamwork across departments and with internal and external partners, providing a customer‑service orientation.
• Model inclusive, culturally competent practices and value diversity.

• Serve as bar liaison to sections, committees, and task forces as assigned.
• Other duties as assigned.

• Juris Doctor degree required.
• Four years of law practice in people law (e.g., landlord‑tenant, consumer, family, wills and estates, immigration, or public benefits), with experience serving low‑income communities helpful but not required.
• Demonstrated commitment to social justice and improving access for underserved communities.
• Interest in learning new tools and technologies to enhance access to justice.
• High‑quality written content skills across media; excellent grammar, organization, proofreading; strong research and fact‑checking; ability to distill complex ideas.
• Effective communication with diverse groups, including community organizations and government stakeholders.
• Proficiency with Microsoft Office 365; knowledge of database programs helpful but not required.
• Competency with necessary technology systems.
• Strong time‑management, prioritization, multi‑tasking; detail‑driven; service‑oriented.
• Oral communication skills for in‑person and virtual formats.
• Critical thinking, negotiation, facilitation, problem‑solving, decision‑making, analytical skills.
• Conflict resolution and active…