Vice President of Portfolio Operations

Rate of Pay: $96,

Schedule: Monday-Friday (8:00am-5:00pm)

Hours: 40 Full-Time

Location: Tigard, OR, Corporate Office

Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program, Accident/Cancer Plan, Medical and Dependent Care Flex Benefits

* Salary is typically hired between the minimum and midpoint of the salary range depending on experience and any rent benefit adjustments.

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Our commitment to our properties, owners, and employees remains fundamental to our values.

Cascade Management’s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model emphasizes behaviors like being Friendly, Helpful, Knowledgeable, Respectful, and Responsive to ensure positive stakeholder interactions.

Strategic Planning

• Create and administer annual operating budgets and business plans.
• Provide monthly scorecard reports on regional performance, highlighting key metrics and client satisfaction.
• Prepare and present quarterly updates on roadmaps and initiatives, focusing on cost savings, performance improvements, and income opportunities.
• Implement best practices and brand standards across the portfolio and leasing teams.
• Maintain operational tools, strategies, workflows, SOPs, and training materials.
• Enhance operational reporting standards and develop new performance comparison mechanisms.
• Develop and update benchmarking guidance for teams and leadership, focusing on expenses, revenue, and business development.

Leadership & Development

• Foster collaboration with internal teams to improve processes and portfolio performance.
• Mentor team members for professional growth.
• Motivate teams through recognition and leadership embodying Cascade’s standards.
• Manage hiring, training, coaching, performance reviews, and career development.
• Participate in due diligence for new acquisitions and oversee transitions.
• Conduct coaching, conflict resolution, and performance meetings.
• Partner with HR on onboarding, training, performance, and career strategies.
• Mentor and hold team members accountable for goals.
• Implement change management strategies.
• Support company-wide initiatives with the Executive Leadership Team.

Client Management

• Build and maintain relationships with key owner clients.
• Provide ethical leadership upholding Service First values.
• Present financial analyses supporting business initiatives and performance.

Financial Management

• Identify new business opportunities and oversee leasing for new developments.
• Lead annual budget reviews ensuring alignment with financial goals.
• Evaluate and improve business processes for operational efficiency.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Education and/or Experience

• 10+ years of relevant experience in multi-family and affordable housing property management, overseeing 5,000+ units.
• Bachelor’s degree in business, property management, finance, or related field.
• Proven track record in strategic business development and growth.
• Ability to develop optimal solutions for property management.
• Entrepreneurial, self-motivated, team-oriented.
• Proficiency in Microsoft Office Suite.
• Personable, enthusiastic, engaging personality.
• Excellent communication skills, both verbal and written.
• Organized with the ability to manage multiple priorities.

Certifications and Licenses

Valid Driver’s License and insurance required. CPM (Certified Property Manager) preferred.

Travel Requirements:

Frequent travel between 20%-50%, depending on business needs. Travel to properties in OR, WA, , TX, and conference attendance across the U.S. is required.

Supervisory Responsibilities:

Supervise 7-12 employees.

Communication & Interpersonal Skills:

Exceptional skills in communication, active listening, negotiation, and persuasion are essential for building relationships and facilitating collaboration.

Financial Acumen:

Strong understanding of financial principles including budgeting, forecasting, and reporting to manage NOI, budgets, and profits.

Reasoning Ability:

Ability to interpret instructions and solve problems with analytical skills, turning findings into actionable solutions.

Strategic Planning & Execution:

Experience in long-term planning, setting operational goals aligned with company strategy, and executing plans effectively.

Technology & Data Analytics:

Proficiency with data collection, analytical tools, and information systems to support decision-making.

Physical Demands:

The physical demands necessary to perform essential functions are required as described.