Manager, Vault Operations; Sun - Wed

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods;

collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sports book and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes;

and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Schedule
:
Sunday - Wednesday 6:00AM to 4:30PM

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

The Manager, Operations oversees daily operational processes supporting the Fanatics Collect platform — including collectible intake, authentication coordination, vault operations, and outbound fulfillment. This role ensures efficiency, accuracy, and scalability of workflows that enable a seamless collector experience from vaulting to live commerce.

This role manages a team of operations specialists and leads day-to-day activities to meet service-level agreements (SLAs), quality standards, and process improvement goals. The Manager collaborates closely with cross-functional partners across Product, Logistics, and Customer Experience to support growth, scale, and continuous improvement within Fanatics Collect’s operational ecosystem.

• Manage daily operations across vaulting, inventory control, and fulfillment functions supporting the Fanatics Collect platform.
• Oversee inbound and outbound workflows for physical collectibles, ensuring accuracy, speed, and compliance with established standards.
• Maintain alignment with third-party partners (e.g., authentication, grading, and logistics providers).
• Monitor key performance indicators (KPIs) — including turnaround time, accuracy rate, and service quality.
• Identify and address bottlenecks or quality issues through root cause analysis and process improvement initiatives.
• Lead and develop a team of operations specialists and coordinators; set performance expectations, provide coaching, and conduct regular check-ins.
• Foster a culture of safety, accuracy, and operational excellence.
• Identify and implement operational improvements in collaboration with Product, Data, and Technology teams.
• Develop and document standard operating procedures (SOPs) and ensure training adherence.
• Partner with Product Management to communicate operational requirements and feedback for new feature development.
• Coordinate with Customer Experience to resolve escalations and ensure seamless customer…