Part Time Floor Leader - Washington Square

Overview

Position: Part Time Floor Leader

Weekly: 20-29 hours

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Work with your fellow leaders to ensure the store operates with excellence, delivers an exceptional customer experience, maintains a motivated staff, and achieves operational goals.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. Foster a culture of passion and positivity to create a productive and engaging work environment that results in happy customers and employees.

Note: The Floor Leader role contributes to store success through customer service, team leadership, and operational execution.

• Sales & Customer
  
  Experience:
  
  
  • Driving Sales: Utilize the Store Force dashboard results to provide coaching and feedback to the sales team, adjust the shop floor structure to meet sales goals, own results, and celebrate achievements with the team.
  • Customer
    
    Experience:
    
    Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
  • Building the Brand: Educate customers on Lush brand values and articulate our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in-store and through community engagement.
  • Product Passion: Increase product knowledge through ongoing learning and consistently make informed product recommendations.
• Team Involvement:
  • Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance and support team growth.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team perspectives related to DEIB. Promote teamwork and recognize each employee's contributions.
• Operational Excellence:
  • Cash Handling & Store Opening/Closing: Manage cash handling, transactions, register opening/closing, reconciling cash drawers, deposits, and securing the store. As required, take deposits to the bank.
  • Time and Attendance: Lead by example in attendance and punctuality; monitor breaks and keep a healthy, productive environment. Review daily communications to keep the team informed and prepared for shifts.
  • Visuals & Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
  • Stock & Inventory: Train the team on inventory best practices and support management with inventory tasks. Apply Visual Merchandising guidelines to adjust product displays based on sales.
  • Policies & Procedures: Help keep the store compliant and ensure staff follow standards for opening/closing, product integrity, respectful workplace, and health and safety.

Required:

• Minimum 1 year of experience in:
  • customer service and sales
  • cash handling and opening/closing procedures
  • supervisory experience involving coaching, feedback, and training
  • problem-solving issues related to customer service in day-to-day operations
  • a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Washington Square Pay $19.80 — $19.80 USD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as on lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation is guided by the Truth and Reconciliation Commission of Canada:
Calls to Action #92. We act together with Indigenous People everywhere, including staff, customers and leadership from organizations we work with.