Customer Service Representative

Position: Customer Service Representative I
Job Summary:

We are seeking an energetic Customer Service representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company.

The duties are a wide variety of administrative work and taking calls.

Take inbound and outbound calls

Process the incoming orders before 3PM (Incl. web orders)
Create invoices

Participate in CSR-teams meetings

Ensure excellent service

Escalate issues/complaints to the correct person/department if they cannot resolve it themselves

Provide technical (product) support

Keep the product & DAP knowledge updated by participating webinars/training

Stay sharp on any leads or possible up-sell + cross sell possibilities

Assign leads to the territory manager

Proactive in finding improvements

Translation of message templates ( if in possession of any extra language skill)
Achieve set KPI’sProcess any other requests incoming via Teams or Email Supporting referral program(s)
Basic Qualifications Associate degree equivalent required1> year experience in a Customer Service department; or something similar

Ability to communicate professionally and effectively, both verbally and in writing

Results-driven with the ability to make sound decisions and exercise good judgment

Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred

Excellent organization, communication, interpersonal, analytical and problem-solving skills

Strong attention to detail and organizational skills.

Ability to report to work in a timely manner in accordance with the assigned work schedule

Make appropriate judgments, keeping customer service and time sensitivity a priority

Professional appearance and attitude.

What do we offer

An opportunity to support and drive the growth of XPEL in Europe and UKBe part of a team of 180+ motivated employees in Europe An individual onboarding plan

A performance based quarterly bonus scheme

Company laptop

Hybrid workplace

A fast-paced environment in the automotive industry

Monthly free lunchCompensation
32.500 - 37.500 Euro Annual This position is eligible for a quarterly bonus, based on KPI's.XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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