Customer Service - Sr. Customer Solutions Specialist

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy.

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What We Do
Wie sind wij?
Chromalloy Holland is located in Tilburg, the Netherlands, and specializes in the repair, manufacturing, and coating of aircraft components. We serve major airlines, aircraft engine manufacturers, and maintenance, repair, and overhaul (MRO) providers worldwide. Chromalloy is the only independent non-OEM company in the world that can offer coatings, repairs, castings, manufacturing, and overhaul services from a single source. We are part of a global organization headquartered in the United States.

With more than 4,000 employees worldwide, we work every day on innovative solutions for the Aerospace, Military, and Industrial Gas Turbine industries. Chromalloy Holland in Tilburg employs over 180 professionals dedicated to delivering quality, innovation, and customer-focused solutions.

Tilburg | Full-time | Aerospace
Are you strong in customer relationship management, able to maintain a clear overview in a dynamic technical environment, and always looking for opportunities to make processes smarter and more effective? Then we are looking for you.

For our Customer Solutions team in Tilburg, we are looking for a Senior Customer Solutions Specialist. In this role, you will be an important link between our customers and various departments across the organization, including Operations, Engineering, Quality, Logistics and Business Development.

You will not only ensure excellent service to our customers. We are specifically looking for someone who looks beyond day-to-day operations. Someone who identifies recurring challenges, critically reviews existing processes and works with colleagues to implement meaningful improvements.

What will you do?
Your Responsibilities Will Include

Acting as a key point of contact for assigned customers and building and maintaining strong, professional customer relationships.

Coordinating customer requests and priorities with Operations, Engineering, Quality, Logistics and Business Development.

Proactively monitoring orders, progress, lead times and customer commitments, identifying potential risks or delays at an early stage.

Managing complex customer inquiries, escalations and complaints, and coordinating appropriate solutions.

Managing and coordinating RFQs, quotations and commercial customer requests.

Working closely with Business Development and other stakeholders on pricing, quotations and contractual agreements, as well as customer solutions and commercial arrangements.

Analyzing customer forecasts, operational information and customer feedback, and translating these into concrete actions for the organization.

Preparing and analyzing reports on topics such as order intake, forecasts, order progress and turnaround times.

Supporting internal and external audits and ensuring that the required information and documentation are available.

Acting as a subject matter expert for colleagues within Customer Solutions, providing support and coaching and sharing knowledge where needed.

Acting as back-up for the Senior Customer Solutions Manager when required.

You also help us improve every day
This senior role goes beyond managing customers and orders.

We are looking for someone who takes a critical look at how we work today and actively contributes to the further development of Customer Solutions.

You Will

identify recurring customer issues, bottlenecks and process inefficiencies;

analyze where problems originate and look beyond short-term solutions;

initiate and support continuous improvement initiatives within Customer Solutions;

help further standardize and improve processes, procedures, work instructions and templates;

collaborate with other departments to make the entire process, from customer…