SodaStream: Global L2 Reliability & Technical Support Engineer

At Pepsi Co, we’re more than just iconic brands — we’re a team of 2,000+ passionate people across 11 countries, working together to deliver great-tasting products that consumers enjoy every day.

With over 70 years in the region, we operate from 7 key locations — including 4 headquarters and 4 production sites — and offer a portfolio of 16 brands, from global icons like Pepsi and Lay’s to local favorites like Duyvis and Schwip Schwap. We’re committed to sustainability, innovation, and community impact.

If you’re looking to grow your career with purpose, we’d love to hear from you.

The Global L2 Reliability & Technical Support Engineer safeguards reliable operation of filling-line equipment across eight global manufacturing sites. The role provides advanced technical escalation support, develops local L1 capability and eliminates recurring failures through structured root cause analysis and sustainable corrective action. The position also secures and standardizes critical technical knowledge through training, documentation and CMMS-enabled knowledge and spare-parts management.

• Provide advanced troubleshooting for mechanical systems, pneumatics, drives, conveyors, filling equipment, sensors, motors, control panels, PLC/HMI systems and industrial networks.
• Lead structured root cause investigations using methods such as 5 Why, fishbone, PDCA and the 6M framework:
  People, Machine, Method, Material, Measurement and Environment.
• Define corrective and preventive actions, assign clear ownership, verify effectiveness and prevent recurrence at other relevant sites.
• Coach and train local L1 engineers and maintenance teams through case reviews, workshops, troubleshooting standards and practical on-the-job learning.
• Define and continuously improve the L1-to-L2 escalation process, including minimum diagnostic data, safety criteria, response expectations and case documentation.
• Develop and maintain troubleshooting guides, standard work, failure histories, machine documentation, BOMs and reusable solutions in the CMMS or designated knowledge platform.
• Improve spare-parts transparency by supporting accurate parts identification, equipment BOMs and visibility of available inventory across sites, including intercompany sourcing where appropriate.
• Coordinate escalated cases with OEMs, system integrators, external specialists, OT, Engineering, Maintenance, Procurement, QESH and site leadership.
• Monitor relevant service and reliability KPIs and recommend technical standards, upgrades, training priorities and systemic reliability improvements.

• Bachelor’s degree or equivalent qualification in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation Engineering or a related technical discipline.
• A strong technical vocational background combined with substantial relevant industrial experience may be considered as an alternative qualification.

• Mandatory: strong mechanical and electrical troubleshooting capability, structured problem solving, technical coaching ability, professional English and willingness to travel internationally.
• Preferred: experience with filling lines, beverage, food, packaging or other high-volume automated manufacturing environments; CMMS, BOM and spare-parts processes; multi-site remote support; OEM and supplier coordination.
• Development potential: advanced OT/PLC diagnostics, industrial networks, filling-line subject matter expertise, global CMMS standards and advanced reliability methods.

• Proven experience troubleshooting complex automated manufacturing equipment in an industrial production environment.
• Strong mechanical troubleshooting experience, including conveyors, drives,…