Process Control Specialist​/Logistics Analyst, European Flow Team; ECFT

Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT)

Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions. We're revolutionizing how the world shops, supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our Amazon Associates, the PCS ensures seamless fulfilment operations.

In this critical position, you'll drive Amazon Europe s workflow planning, risk mitigation, and cost and capacity management. You will collaborate directly with FC partners, provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. Our onboarding process equips you with the necessary knowledge, while our matrix structure empowers you to deliver, innovate, create, and grow.

We re seeking problem-solvers with a keen eye for optimization opportunities, meticulous attention to detail, and the ability to navigate tasks while communicating effectively across all organizational levels.

Your natural curiosity will drive you to explore the intricate web of systems that power our delivery network, understanding their interdependencies and interactions. Join us in this dynamic role and help shape the future of e-commerce fulfilment at Amazon.

• Master Amazon s proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface
• Innovate and implement metrics, conduct analyses to uncover optimization opportunities, and design and champion scalable, standardized solutions
• Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels
• Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs
• Teach peers and customers with knowledge-sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence

At Amazon s ECFT, Process Control Specialists synchronize their schedules with Fulfilment Centre partners, operating a 4x10 work week from the LCY Tilbury office with Sunday-to-Wednesday or Wednesday-to-Saturday shifts. The schedule aligns with FC operations and provides a 3-day weekend each week. Wednesdays serve as an overlap day for project focus and professional growth.

A typical day involves assessing current state metrics, analysing order volumes and workstream distributions, and comparing real-time data against network-wide plans. Using proprietary systems, you craft dynamic staffing plans, determine optimal associate placement and timing, and refine plans with FC management as orders flow in. When volumes surge, you modulate inflow or redistribute workload; as capacity approaches limits, you reschedule orders to uphold customer promises and prevent late deliveries.

When disruptions occur—such as localized conveyor issues, weather events, or software glitches—the PCS team acts quickly to assess, mitigate, and restore normal operations through rapid testing, iteration, and resource optimization, leveraging cross-functional partnerships for fast information consolidation and issue resolution.

The European Central Flow Team (ECFT) is a vital component of Amazon s Fulfilment Centres, driving capacity, risk, and workflow management with a 24/7 mindset. We focus on real-time responsiveness, resource planning, and continuous improvement to keep customer promises and on-time deliveries.

We are not just optimizing operations—we are redefining the future of fulfilment. We collaborate with multiple stakeholder teams to identify high-impact opportunities and scale innovations across FCs. We combine hard data with frontline insights to drive new metrics, workflows, and process paths, delivering faster delivery, reduced defects, and…