Head of Account Management

Head of Account Management

Location:

Thurrock, RM18
Salary: £60,000 – £75,000 basic + car allowance & commission

Working Hours:

Mon – Fri, 09:00 – 17:30
Job Type: Permanent

Our client is seeking an experienced Head of Account Management to lead their strategic e-commerce client portfolio. This senior role is ideal for a commercially-minded professional with a proven track record in managing complex accounts, driving revenue, and leading high-performing teams.

Key Responsibilities:

* Lead and develop a team of Account Managers, fostering a high-performance, customer-focused culture.

* Own relationships with key enterprise clients, acting as the primary point of contact for senior stakeholders.

* Identify opportunities for upsell, cross-sell, and retention to maximise revenue and margin.

* Manage contract negotiations, renewals, and commercial performance.

* Ensure service excellence by proactively resolving issues and maintaining high customer satisfaction.

* Collaborate with internal teams including operations, product, technology, and finance to deliver seamless solutions.

* Monitor account performance, provide reporting, and use insights to drive continuous improvement.

Experience &

Skills Required:

* 8–12+ years’ experience in account management, customer success, or commercial leadership.

* Experience managing large, complex enterprise accounts, preferably in e-commerce, logistics, or supply chain.

* Strong commercial acumen, including pricing, contracts, and margin management.

* Proven ability to lead and develop high-performing teams.

* Excellent communication and negotiation skills, with confidence engaging senior stakeholders.

Benefits:

* Competitive salary: £60k – £75k basic + car allowance & commission

* Private medical cover and employer pension contribution

* Free gym membership, snacks, and workplace perks

* Company social events and recognition schemes

This is an exciting opportunity to take ownership of a key client portfolio, influence strategy, and lead a dynamic team within a rapidly growing business