Assistant Business Manager – Charlotte

# Assistant Business Manager – Charlotte Tilbury May 19, 2026|By Nivek Dove At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version  of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices,  beliefs, and perspectives into our growing global workforce. By doing so, we better serve our  communities, customers, employees – and the candidates that take part in our recruitment process.

About Your Role The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury  values. You are enthusiastic to meet and exceed targets, driving momentous team performance through  maximum motivation. You place customer experience at the forefront of your leadership style, frequently  thinking of new ways for the team to engage and satisfy the customer. You collaboratively work  alongside your Business Manager in supporting seamless day to day operations on counter.

Not only  do you dare to dream it – you dare to do it.

Key Accountabilities
• Drive financial results in store to meet and exceed targets and key performance indicators.  
• Support the Business Manager to determine individual and team sales targets and  communicate with the Retail Artists to agree sales objectives and deliver them.  
• Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and  showing a genuine enthusiasm, commitment and interest in the Company’s performance.  
• Lead by example to promote exceptional customer service and creating a customer experience.  
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in  both areas of service and artistry.  
• Take every opportunity to extend exceptional customer service beyond the in-store experience;  driving the customer database for direct marketing opportunities.  
• Implement individual and team development plans, conducting regular reviews that encourage  two-way feedback and coaching.  
• Create a positive and cooperative team culture in store, through team meetings and a  collaborative management style; recognizing and celebrating performance where necessary.  
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial  success.  
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.  
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of  themselves.  Key Selection Criteria:  
• Retail management experience  
• A genuine passion for the beauty industry.  
• Commercial acumen  
• People management experience