Pharmacy Customer Service Associate

Pharmacy Customer Service Associate

Walgreens is seeking a Pharmacy Customer Service Associate to provide exceptional customer service while supporting pharmacy operations at our retail locations.

$16.00/hr - $18.00/hr

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations; use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive customer experience.
• Share customer service best practices with all team members, demonstrating interpersonal habits and Walgreens service traits.
• Recommend items for sale and trade‑up or companion items.
• Process voids, returns, rain checks, refunds, and exchanges as needed; assist customers to the OTC aisle when possible.
• Keep counters and shelves clean, well merchandised, take inventory, and maintain records; check in and price merchandise as directed.
• Use pharmacy systems to enter patient and drug information, verify medication accuracy, check for interactions, assist with scheduling, and maintain workflow.
• Report prescription errors immediately and comply with Company policies, the Quality Improvement Program, and the Walgreens Co. Pharmacy Code of Conduct.
• Adhere strictly to Good Faith Dispensing policy during all prescription dispensing activities.
• Handle telephone calls that do not require pharmacist attention, including physician calls.
• Process manual claims for third‑party prescription programs efficiently.
• Support inventory management activities (ordering, unpacking, checking, and storing pharmaceuticals); file claims for overages, shortages, and damaged goods.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages, tobacco).
• Construct and maintain displays, promotional, seasonal, and sale merchandise; complete resets and revisions as directed.
• Assist with food item separation and placement per policy; perform stock rotation using first‑in, first‑out method.
• Maintain knowledge of store systems and equipment.
• Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine; suggest promotional photo products.
• Assume web pickup responsibilities (monitor orders, pick items, deliver orders to customers).
• Assist exterior and interior maintenance to ensure a clean, neat store condition.
• Comply with all company policies and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Earn and maintain PTCB certification through the designated program or state‑required certification.
• Attend training and complete PPLs assigned by the Manager or corporate; acquire continuing education credits and stay current on healthcare and pharmacy developments.

• Fluency in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekend hours.

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurate prescription filling (counting, measuring, weighing).
• Strong computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

We are an Equal Opportunity Employer, including disability/veterans.

To review benefits, please  (copy and paste the URL if link is unavailable).

Not Applicable

Full‑time

Other