Case Aide Intake

Position: Case Aide Intake Opportunity with CDSB
Enhance your career as a Case Aide Intake at CDSB, where your skills in customer service and organization will shine. This role supports community engagement through effective case management and client support.

This position reports directly to the Lead Manager of Ontario Works and Client Care, demanding flexibility and adaptability in a collaborative atmosphere. You’ll be responsible for managing the intake application process, handling client inquiries, and assisting in scheduling and supporting Case Managers in their tasks. Your attention to detail and resourcefulness will be key in processing Northern Health Travel Grants and preparing necessary reports.

Key Responsibilities:

• Complete client intake applications across multiple formats

• Address inquiries from clients and the community

• Schedule and assign cases to Case Managers efficiently

• Support team members and provide clerical assistance

• Compile statistics and prepare T5's as needed

Requirements:

• Exceptional communication and customer service abilities

• Familiarity with office software, especially spreadsheets

• Related social services experience required

• Two-year diploma in relevant field or equivalent experience

• Commitment to confidentiality and diversity practices

Utilize your skills in case management and client support within the enriching environment at CDSB.
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