Customer Service Supervisor

Lead your team with Ontario Northland as a Customer Service Supervisor in Timmins. This role is essential in enhancing customer experiences and ensuring high service standards across operations.

In this supervisory role, you will provide leadership and operational direction to customer service employees within Ontario Northland's Passenger Services department. Your responsibilities include coaching a unionized team to meet performance goals and maintain regulatory compliance. You'll handle escalated customer issues, ensure service excellence, and foster a supportive work environment.

Key Responsibilities:

• Lead and coach customer service staff across locations

• Oversee service operations, resolving customer inquiries

• Monitor performance metrics and conduct employee reviews

• Collaborate with departments to address service challenges

• Ensure compliance with health and safety regulations

Requirements:

• Secondary School Diploma or GED required

• Five years of supervisory experience in customer service

• Strong understanding of service best practices

• Knowledge of conflict resolution techniques

• Bilingualism is an asset

Empower your team and champion customer service excellence with Ontario Northland in Timmins.
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