Supervisor of Customer Services

Position: Supervisor of Customer Services Ontario Northland
Become a Customer Service Supervisor at Ontario Northland in Timmins. This vital role focuses on leading customer service initiatives and ensuring the highest quality of service delivery.

You will be accountable for overseeing a team of customer service representatives, coaching them to achieve their targets while ensuring compliance with collective agreements and company policies. Through effective leadership, you will drive continuous improvement in service standards and foster strong team dynamics.

Key Responsibilities:

• Lead and mentor a team of unionized customer service staff

• Oversee interactions and resolve customer escalations

• Conduct performance reviews and manage training needs

• Collaborate with operational teams on service enhancements

• Ensure compliance with accessibility requirements and policies

Requirements:

• High School Diploma or equivalent is necessary

• At least five years in a supervisory role in customer service

• Familiar with collective agreements and conflict resolution

• Proficient in Microsoft Office Suite

• Understanding of Ontario Northland service territory

Take charge of exceptional customer service at Ontario Northland in Timmins.
#J-18808-Ljbffr