Parts CSR – Customer Service Representative

Parts CSR – Customer Service Representative

Weat Ready Quip are currently looking to grow our team and expand our organization. In doing so, a Parts CSR is a key component to ourgrowth. We are searching for a dedicated, and self-motivated individual thatcan help bring Ready Quip to the next level.

• Manage the daily functions ofthe parts operations: including procuring, ordering, backorders, coreprocessing, pickups and drop-offs of parts to internal and external customers
• Process all orders including:phone, email, over counter
• Ensure customers’ needs are metin an efficient, knowledgeable and professional manner
• Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the standards
• Process all core returns and warranty parts
• Provide on call service onweekends for emergency parts orders and all other required functions of theparts operations as necessary
• Participate in safe work andenvironmentally sound behaviors and comply with company health and safety rules, policies and practices

• Post-secondary education and 3+years experience on a parts counter or inside sales role
• Technical/mechanical aptitude and/or background in heavy equipment / truck equipment
• Customer centric with strong interpersonal skills and relationship building capacity
• Exceptional communication and organizational skills
• Ability to effectivelyprioritize and adapt in a fast-paced environment
• Self starter, independent and ateam player with a sense of urgency
• Computer and systems literate with proficiencies with Excel and Word
• Must be willing and able towork flexible hours in support of the business needs
• Must have a clean driver’sabstract

• Ability to multi task
• Critical thinking: using logicand reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Judgment & decision making:display professional actions based on common sense and cost-benefit analysis
• Coordination: adjusting actionsin relation to others’ actions
• Leadership and persistence inface of obstacles
• Self-Motivated

Plese send your resume to

We thank all applicants for theirinterest; however, only those selected for an interview will be contacted. All applicants that are chosen should be prepared to demonstrate his/hers abilitiesat interview. No phone calls, please. Ready Quip is an equal opportunity employer.