Field Technology Services Analyst

Location

Timmins, Ontario

5x5x4

Provide day-to-day support, maintenance, installation, and upgrades for operational on-board technology and field network systems across heavy equipment, including haul trucks, loaders, excavators, and drills, as well as the field infrastructure that supports them.

Discovery is an Americas-focused precious metals company with a diversified portfolio. Our Mission is to deliver sustainable value for all stakeholders by operating in a safe and responsible manner and having a positive impact on local communities.

Located in and around the City of Timmins, Ontario, Porcupine has two underground and one open pit mines. A continuous operation for over 100 years that provides a great work-life balance. Employees from diverse backgrounds are empowered through engagement, involvement, and growth opportunities in the workplace.

Safety and Regulatory / Policy Compliance

• Adhere to the company's Occupational Health and Safety policy and procedures.
• Consistently demonstrate and encourage safe work practices, particularly when working on or around heavy equipment.
• Support regulatory and corporate compliance initiatives as they pertain to information, infrastructure, and technology assets.
• Promote and comply with the company's goals and values.

Field Technology Support

• Provide hands‑on support, maintenance, installation, and upgrades for on‑board technology systems in heavy equipment such as haul trucks, loaders, excavators, drills and a variety of other pieces of equipment.
• Diagnose and repair electro‑mechanical issues related to on‑board systems.
• Troubleshoot and repair low‑voltage electrical systems related to on‑board systems.
• Configure and support onboard technologies, including:
• Fleet management systems.
• GPS augmentation systems.
• Fatigue monitoring and collision detection.
• Telemetry and wireless data transmission units.
• Blast PED systems.
• Two‑way radio and cap lamp systems.
• Perform new installations and ensure proper function and integration with back‑end systems.

Operational Field Network & Infrastructure Support

• Provide hands‑on support, monitoring, and maintenance of operational field network infrastructure including:
• Communication towers, solar trailers and mobile network assets.
• Fixed operational network cabinets, industrial switches/routers and radios.
• Field‑deployed wireless access points and point‑to‑point radio systems.
• Install, configure, and troubleshoot operational field network components, including:
• Layer 1‑3 infrastructure.
• Network equipment supporting fleet management, telemetry.
• Power systems associated with the operational network infrastructure, including solar and UPS systems.
• Ensure performance and optimization of the field technology networks.

Incident Management

• Respond to and resolve Level 1 and 2 incidents related to onboard and field network technologies.
• Track issues, coordinate resolutions, and elevate when necessary to supervisory or vendor support.
• Execute change and update processes for field technologies and related infrastructure.
• Monitor and maintain service availability and performance for fleet and communications systems.
• Request Fulfillment:
• Process and fulfill requests for two‑way radio programming and system updates.
• Configure and activate additional services within onboard and wireless technology platforms.
• Support the installation and configuration of systems related to drilling, hauling, and loading operations.
• Assist with deployment of new field technologies and network assets as operational requirements evolve.

Asset Management

• Maintain and manage inventory of onboard technology and operational computing assets.
• Coordinate with service providers to ensure timely repair, replacement, and preventive maintenance of field‑deployed hardware.
• Ensure proper documentation of installations, updates, and configurations.
• Follow all required safety procedures when servicing or accessing equipment and electronics in the field.

• Diploma or Degree, preferred in Mechanic, Electrical/Engineering Technologist, or related.
• Valid “G” driver’s license.
• 3 to 5 years of experience in technical or field support roles related to technology and…