Application Support Analyst - Information Technology; IT

Requirements

• Language:
  English (spoken and written) and French is an asset.
• Education:
  
  Degree in Information Technology, Computer Sciences, or a related field.
• Master’s degree is an asset.
• Experience:
  
  5 – 7 years experience in IT with at least 3 years in a field support role.
• Strong understanding in change management, cybersecurity, and audit practices.
• Proficiency in Active Directory, Windows OS, Microsoft Office Suites.

• Provide day-to-day support for SAP, Empath, Elixir, payroll, and other business applications.
• Troubleshoot application issues, identify root causes, and coordinate resolutions with vendors and internal stakeholders.
• Support business users by analyzing requirements, resolving incidents, and improving workflows and processes.
• Assist with system configuration, upgrades, testing, and implementation activities.
• Create and maintain documentation including SOPs, processes, work instructions, training materials, and technical documentation.
• Participate in after-hours on-call rotation for priority incident resolution.
• Support user account management, permissions, and application security practices.
• Collaborate with departments to identify opportunities for process automation and operational improvements.

• Develop, maintain, and support reports, dashboards, and data extracts for business operations and management reporting.
• Design, develop, and maintain Microsoft Power Apps, Power Automate workflows, and related Power Platform solutions.
• Support application integrations and interfaces between business systems.
• Assist in database queries, data validation, and data analysis activities.
• Participate in testing, deployment, and ongoing support of internally developed solutions.
• Work with users to gather reporting and development requirements and deliver practical business solutions.
• Maintain development and reporting documentation to ensure sustainability and supportability.

• Participate in and occasionally lead IT-related projects from planning through implementation and completion.
• Coordinate with vendors, internal teams, and business stakeholders to ensure project success.
• Assist with project scheduling, task tracking, documentation, testing, and end‑user communication.
• Support change management activities related to system implementations and upgrades.
• Work closely with management and operational teams to align technology solutions with business objectives.

• Support IT compliance, audit, and governance activities including SOX controls, documentation, evidence collection, access reviews, change management tracking, and remediation efforts to ensure adherence to corporate policies and regulatory requirements.

• Support the Field technician in various tasks including ticket triage, relief, and major initiatives.

KAP PAPER INC is an equal‑opportunity employer. We value diversity and provide accommodations under AODA.