Computer Technical Support Competition No.: ITD

Reporting directly to the Manager of Digital Workplace & Service Delivery and working closely with the Police Modernization Portfolio Manager, the Computer Technical Support position will assist in maintaining a high level of technology service delivery to employees of the Timmins Police Service and perform various tasks related to resolving issues in the Police Service’s Computer Information Systems.

• Provide personal computer help‑desk support, responding to hardware and software requests, troubleshooting, installing approved software on personal computers or network servers and setting up hardware in a variety of operating environments such as MS Windows and Linux.
• Support and maintain the Voice Over IP telephone system.
• Assist in ensuring efficient use of computer system resources, maintaining system and data security, identifying network performance issues, and coordinating with vendor service personnel.
• Maintain technology support systems for anti‑virus management, system deployment, and operating‑system update management.
• Provide operational support for the enterprise infrastructure environment of the Timmins Police Service.
• Offer technical assistance and liaise for information systems projects.
• Maintain the IT asset portfolio management system.
• Assist various departmental functions as required.
• Participate in IT support shift work and on‑call service delivery schedule.
• Maintain and troubleshoot in‑car systems such as cameras, audio, and software.

• Minimum of a two‑year community college diploma in computer studies or an equivalent combination of training and experience.
• Demonstrated intermediate knowledge of personal computer systems, servers, mobile devices, smartphones, and applications.
• Demonstrated advanced knowledge of internetworking technologies and trends in an enterprise environment.
• Demonstrated advanced knowledge of VMware vSphere and other enterprise‑level virtual environments.
• Knowledge of ITIL principles and processes (ITIL 4 Foundation certification preferred).
• Knowledge of Axon and Verkada would be an asset.
• Excellent analytical and troubleshooting skills for diagnosing and resolving complex technical problems.
• Demonstrated knowledge of project management methodologies and practices.
• Strong interpersonal and customer‑service skills with the ability to communicate effectively.
• Two years of computer operations experience in an MS Windows environment or equivalent.
• Current, clear Criminal Record Check.
• Valid G Class Driver’s License.

The City of Timmins is committed to providing a safe and supportive workplace where diversity, equity and inclusion are at the core of how we conduct business. As part of this commitment, persons with disabilities will be provided reasonable accommodations throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

Personal information is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act. We thank all applicants for their interest; however, only candidates under consideration will be contacted.