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IT Support Analyst
Job Description & How to Apply Below
Location: Hearst
Join Columbia Forest Products as an IT Support Analyst, delivering vital technical services and enhancing user experiences in end-user computing. This bilingual role engages in problem-solving and project implementation.
As part of a dynamic IT team, the analyst will provide second-level support in English and French, ensuring operational excellence across all CFP locations. Responsibilities include troubleshooting hardware and software, effective ticket management, and close collaboration with cross-functional teams to address IT challenges. Your proactive approach will support ongoing projects and user education.
Key Responsibilities:
• Support users through phone, email, and in-person
• Diagnose PC hardware and software issues
• Manage support tickets accurately and efficiently
• Document knowledge in the IT system
• Assist with software installation and updates
Requirements:
• 3-5 years of IT support experience
• Proficiency with Office 365 and Windows 10/11
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Availability for travel
Provide top-notch IT solutions and training while fostering a secure computing environment.
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