Lending Specialist

Location:

Timmins, ON (On-site)

Language:  Strong written and spoken English required

Pay Rate:  $22.26/hour

Duration:  18-month contract

Schedule

Monday Wednesday: 9:00 AM5:30 PM

Thursday: 9:00 AM7:00 PM

Friday: 9:00 AM5:00 PM

About the Opportunity
Our client is seeking a  Lending Specialist  to join their customer-focused team in Timmins. This is an excellent opportunity for someone early in their career who enjoys connecting with people, solving problems, and working toward measurable goals.

Previous lending or financial services experience is not required. Were looking for someone who is confident speaking with customers, comfortable picking up the phone, and naturally able to build rapport and trust. Your experience could come from retail, hospitality, restaurants, telecommunications, automotive, banking, fitness, customer service, or another fast-paced customer-facing environment.

Youll support customers throughout the lending process by understanding their financial needs, explaining available options, and recommending appropriate solutions. Some conversations may involve customers experiencing financial hardship, making empathy, professionalism, and sound judgment especially important.

Whats in It for You
Youll join a performance-driven environment where coaching, learning, and continuous improvement are encouraged. Youll receive support as you develop your knowledge of lending products, policies, and customer solutions.

This is an excellent opportunity to build experience within financial services while strengthening your sales, relationship management, and customer advisory skills.

Your Responsibilities

Youll connect with customers by phone and in person to understand their financial needs and identify appropriate solutions

Youll proactively follow up with customers who have submitted applications and manage applications through to completion

Youll make a high volume of outbound customer calls, which may include  4050+ calls per day

Youll ask thoughtful questions about customers financial circumstances while approaching sensitive conversations with empathy and professionalism

Youll explain lending options, products, coverage, and applicable terms clearly so customers can make informed decisions

Youll recommend appropriate lending solutions and identify additional products or services that may benefit the customer

Youll maintain timely follow-ups, accurate documentation, and organized customer records

Youll work toward individual and branch sales and performance goals

Youll support customers experiencing payment challenges and work toward practical solutions within established policies

Youll consistently follow lending policies, procedures, and compliance requirements

Youll participate in regular coaching and apply feedback to continuously strengthen your performance

Skills and Qualifications

13 years of experience in customer service, retail, hospitality, restaurants, sales, call centres, or another customer-facing environment is preferred

Financial services, lending, banking, collections, or insurance experience is considered an asset but  is not required

Strong interpersonal skills with the ability to quickly build rapport and establish trust

Comfortable making frequent outbound calls and proactively following up with customers

Confident discussing sensitive topics, including customers financial circumstances and payment challenges

Customer-focused and empathetic while remaining comfortable recommending and selling appropriate products and solutions

Motivated by goals, targets, measurable performance, and continuous improvement

Strong listening, questioning, negotiation, and problem-solving skills

Organized and able to manage multiple applications, customer commitments, follow-ups, and priorities in a fast-paced environment

Coachable and adaptable with a willingness to apply feedback

Demonstrated integrity, accountability, and sound judgment when handling confidential customer information

Strong written and spoken English communication skills

Note from the Hiring Manager
Were looking for someone who genuinely enjoys connecting with people. You dont need lending experience we can teach the products and processes. Whats most important is that youre comfortable picking up the phone, asking the right questions, listening to what customers need, and helping them find a solution while staying motivated by goals and results.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences,…