Asset Protection Investigator

Please note:
This position is open only to applicants who currently live in Timmins, ON and are available full-time, 24–30 hours per week to start, with the ability to provide sporadic coverage, including some weekends. Please do not apply if you are unable to meet these requirements.

Wolfpack Protective Services Inc. is seeking a dedicated Asset Protection Investigator
in the Timmins area. We are looking for someone who has the experience, knowledge and drive to advance within our operation.

Why work for us?

Wolfpack Protective Services Inc. has gained recognition for providing our team with the highest level of support, respect and appreciation. We value the work our front line team perform on a daily basis. We understand it more than most because our Management team still work in the field, side by side with our front line workers. They understand the demand and frustration our team face.

They coach and mentor their team 100% along the way. Supporting our front line team is the difference you will feel from day one of being hired. With Wolfpack Protective Services Inc. you are not a number, you are a person that we see, understand and get to know. When you join the company, you become a member of our pack!

We have a strong focus on customer service with safety and security. We will provide training in relation to a multitude of skills required to adhere to our higher standard of care. We are looking for those who take pride in providing an elite level duty of care while working with Management to ensure our higher standard of care continues.

We offer above industry wages with benefits and a large selection of training courses to choose from. We do not just say we are different,
you
see we are different!

Requirements:

• Valid First Aid, CPR and AED
  certificate
• Valid Smart Serve
  certificate
• Availability for varied shifts
  , including weekends
• Have previous experience working in a Tactical Guard/Asset Protection environment.
• Ability to blend in with the public to prevent theft and recognize high-risk individuals (training provided).
• Knowledge of the Criminal Code of Canada
  and the Trespass to Property Act
  .
• Have the ability to use your words to de-escalate
  situations, and recognize when safety is at risk requiring disengagement and Police involvement.
• Strong focus on customer service
  , both with the client and their staff, along with their customers.

Duties and Responsibilities:

• Observe and analyze patrons entering/shopping within the client site to focus your time and attention on those who pose a higher risk to the safety and security of the site. (Training provided/required)
• Offer outstanding customer service while on site, ensuring customers and staff feel safe and welcomed while on site.
• Work with and communicate regularly with site management/supervisors to ensure the highest level of protection at all times.
• Interact with a diverse group of patrons, some of which may have Cognitive Impairments causing unusual interactions/behaviours.
• Follow site protocol when dealing with aggressive patrons, utilizing your training to ensure a safe and satisfactory resolution whenever possible.
• Regular note taking and report writing.

We look forward to welcoming you to the Wolfpack Protective Services Inc.family!