Receptionist, Customer Service​/HelpDesk

Overview

MEDICAL RECEPTIONIST - PRIMARY CARE - PHYSICIAN PRACTICE

Location:

Neptune City, NJ

$15.49/hr - $17.81/hr

This range is provided by Atria Senior Living. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Paid holidays and PTO
• Annual anniversary rewards dependent on classification (starting at $500 for Full Time)
• Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

• Answer incoming telephone calls in a cheerful and marketing oriented way; determine purpose of callers and forward to appropriate personnel or department
• Retrieve messages from voicemail and forward to appropriate personnel
• Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable
• Answer general questions about the community; provide callers with address, directions, and information; refer specific questions to appropriate staff
• Welcome on-site visitors; determine nature of business; announce visitors to appropriate personnel
• Coordinate guestroom reservations
• Maintain current list of residents who are hospitalized
• Update appointment calendars, including transportation and beauty calendars, as directed
• Receive, sort, and route mail; maintain and route publications
• Distribute written communication; accept and sign for deliveries (mail, prescriptions, etc.)
• Maintain copy and fax machines; assist users; send faxes; retrieve and route incoming faxes
• Create and print fax cover sheets, memos, correspondence, reports, and other documents as necessary
• Perform other clerical duties as needed (e.g., filing, photocopying, and collating)
• Order, receive, and maintain office supplies
• Collect rent checks from residents and family members; provide needed information to bookkeeping for billing
• Collect money for store purchases and meal tickets, etc.
• May drive a company vehicle from the community to social and other destinations (only if required by the community)
• May perform other duties as assigned

• High school diploma or GED; or 1–3 years related experience and/or training; or equivalent combination of education and experience
• Basic First Aid and CPR certification where required
• Must successfully complete all Atria specified training programs
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to present information effectively in one-on-one and small group situations
• Numerical ability: add/subtract two-digit numbers and multiply/divide with tens and hundreds
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; handle problems with a few concrete variables
• Ability to operate: telephone, emergency call system, monitoring board or beeper, photocopier; work varied schedules and shifts as needed
• Customer service orientation: answer calls and provide information; direct callers to appropriate staff
• Ability to manage visitors, deliveries, and other front-desk responsibilities

Entry level

Part-time