Financial Assistance Representative

Financial Assistance Representative at Hackensack Meridian Health in Tinton Falls, New Jersey.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help patients live better, healthier lives and we support one another to succeed.

• Screen patients for state Medicaid, charity care, and marketplace assistance and complete applications face‑to‑face or by phone.
• Ask screening questions and determine eligibility for financial assistance.
• Analyze documentation such as bank statements, tax forms, and attestations to ensure compliance with state regulations.
• Use online insurance eligibility systems to confirm eligibility for assistance.
• Answer telephone calls promptly and courteously using approved greeting and scripting.
• Check voicemail messages within one hour.
• Enter data accurately into the state of New Jersey Presumptive Eligibility/New Jersey Family Care systems and send confirmations to patients timely.
• Approve or deny all charity care applications within 45 days of submission.
• Scan all applications and supporting documentation into HMH document imaging system in audit‑ready order.
• Complete required daily, weekly, and monthly reports.
• Collaborate with patients and HMH departments to ensure successful reimbursement.
• Provide on‑site support during patient screenings and attend Get Covered NJ Certified Application Counselor events as required.
• Perform other duties and projects as assigned.

• High school diploma or GED.
• Proficiency with workflow queue systems, patient management systems, document imaging, PDF creators, Microsoft Office, Google Suite, and web applications.
• Strong customer service skills and verbal communication.
• Critical thinking skills.
• Attention to detail.
• Willingness to travel to other HMH sites within the region when needed.

• Bi‑lingual (Spanish).
• One or more years of experience with NJ Charity Care regulations, NJFC program, or related financial assistance programs.

• Presumptive Eligibility (PE) certification at hire, and maintain updates/re‑certifications.
• Certified Application Counselor certification through State of NJ Get Covered NJ upon hire and maintain via annual recertification.

Minimum hourly rate $23.97. HMH offers a comprehensive benefits package including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Hackensack Meridian Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, political or religious views or affiliation, veteran status, disability, or other protected status.