PT Sales Ambassador

PT Sales Ambassador at Ralph Lauren

Ralph Lauren Corporation (NYSE: RL) is a global leader in premium lifestyle products across categories including apparel, accessories, home, fragrances, and hospitality. With over 50 years of heritage, the brand is recognized worldwide for its distinct image and range of collections such as Ralph Lauren, Polo Ralph Lauren, and Lauren Ralph Lauren.

We empower our Sales Ambassadors to curate exceptional lifestyle experiences, blending sophisticated style with personal customer connections and driving brand success at the retail level.

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized styling recommendations.
• Strategize personal business growth to boost individual productivity through wardrobe planning, outreach, and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in meeting monthly, quarterly, and annual sales plans and maintaining standards of excellence across all brand touchpoints.
• Provide guidance and coach Brand Ambassadors to deliver customer- centric behaviors and relationship‑building skills.
• Develop genuine connections with customers while advising customers and aligning product recommendations with their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual Key Performance Indicators (SPH, data capture, etc.) utilizing tools to drive performance.
• Adapt and showcase products differently based on whether a customer is remote or in‑person, showing flexibility to meet needs.
• Utilize CRM tools such as Polo Connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participate in store, company initiatives, and community outreach.
• Balance tasks while prioritizing the RL experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to Management on category opportunities or needs.
• Maintain store visual standards and follow visual guidelines to maintain a cohesive store presentation.
• Support a professional and positive work environment, champion company core values, and uphold company policies.
• Participate in team training and company initiatives to execute business results.
• Support the store and team in finding top talent by engaging in networking and sourcing talent.

• Sales experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work with chemicals.
• Ability to lift or climb up to 30 lbs and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co- workers.
• Experience selling to customers using digital tools preferred.