Customer Accounts Advisor

Customer Accounts Advisor

Aaron’s is an industry leader in sales and lease‑to‑own retail, known for quality brand names and superior customer service. We offer team members the opportunity to reach their full potential in a high‑energy, recognition‑based environment with competitive pay and benefits. This is more than a job – it is a career with purpose.

Salary range: $14.00 to $14.75 per hour*. This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. Advisors build relationships over the phone and face‑to‑face, helping customers move one step closer to ownership.

• Strong empathy, attentive listening, and simple, clear communication.
• Excellent multi‑tasking, organization, negotiation, and persuasion skills.
• Ability to navigate difficult conversations while sharing Aaron’s purpose and passion for making a real difference.

• Maintain and update customer account information in the store computer system and document all payment appointments.
• Directly contact customers who have not renewed their lease agreements through home visits and over the phone.
• Sell customers the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain a weekly vehicle maintenance sheet and daily route sheets.
• Load, secure, and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR. Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs without help and up to 300 lbs with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.
• Benefits vary based on full‑time and part‑time employment status.

Aaron’s is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact