Service Coordinator

Overview

Expert Access Solutions is growing rapidly, and we're excited to be expanding our Coordination Team in Tiverton. We specialise in the installation and maintenance of Automatic and Industrial Doors, delivering a fast‑paced and customer‑focused service across the UK. We're looking for a practical, organised and proactive person to support our busy service operation.

• As a Coordinator, you will prioritise, plan and manage the daily schedules of our Service Engineers.
• You will work closely with both engineers and back‑office teams to ensure we meet our SLAs and maintain high standards of customer service.
• You will liaise directly with customers regarding scheduled works, equipment deliveries and material arrangements.

• Strong customer focus
• Excellent communication skills
• Experience in a fast‑paced environment (desirable)
• Strong planning and organisational ability
• Effective problem‑solving and decision‑making
• Confident using systems and software, including CRM tools, Excel and Outlook

• Salary: £27,000+ depending on experience (40 hours per week)
• Quarterly incentive scheme
• 25 days annual leave + bank holidays
• Salary sacrifice pension scheme (you pay 3%, we pay 6%)
• Enhanced maternity, paternity and adoption policies (qualifying period applies)
• 2x life assurance
• Private Medical Insurance (qualifying period applies)
• Medical Cash Plan
• Digital GP and online wellbeing services
• Hybrid working: 2 days at home and 3 days in the office following probation, or sooner after training

If you're someone who delivers great customer service, stays organised, works methodically and keeps calm under pressure, we would love to hear from you. Experience in a similar role is helpful, but not essential.

Due to the high volume of applications received, we are unable to provide detailed feedback to all applicants. If you do not hear back from us within two weeks, please accept that your application has been unsuccessful.