Rents Correction Administrator

We have an exciting opportunity for an Administrator to join our Housing Team, working 37 hours per week for a fixed-term period of up to 12 months
.

We are looking for a motivated, enthusiastic and proactive individual who can effectively manage a range of administrative duties while delivering excellent customer service.

The successful candidate will be able to:

• Maintain and update complex spreadsheets and databases accurately.
• Process and integrate rent account information to support the collation and analysis of data relating to refunds.
• Liaise with colleagues and partner agencies, as required, to progress and resolve cases.
• Contact residents by telephone, email and letter to ensure they are kept informed throughout the processing of their case.
• Verify information and supporting evidence provided by residents in relation to potential refunds.
• Escalate complex, contentious or sensitive issues to management as appropriate.
• Comply with Mid Devon District Council's Customer Care Standards and Code of Practice at all times.

The postholder will be responsible for administering refund and benefit correction cases, resolving issues as they arise and referring more complex matters to the Team Leader when required. The role involves reconciling data to support the efficient processing of claims and evidence, as well as preparing documentation and evidence for submission to regulators and other relevant bodies.

To find out more about this role please contact Dean Emery on

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We’re committed to equality of opportunity and welcome applications from all sections of the community.

Thank you for showing an interest in this vacancy and we wish you every success with your ongoing job search.