Operations Supervisor

Role Purpose

• Supervise and coordinate day-to-day field and operational activities within the assigned business unit, ensuring safe, efficient, and compliant delivery of testing services.
• Act as the first point of contact for field teams, supporting performance, training and continuous improvement.

• Allocate tasks and manage daily workflow for field testing teams to meet client schedules and deadlines.
• Monitor progress and resolve operational issues promptly, escalating where necessary.

• Ensure all field activities comply with CTS procedures, ISO 17025 standards, and client requirements.
• Support internal audits and assist in implementing corrective actions.

• Promote safe working practices and ensure compliance with HSE requirements during field operations.
• Report hazards, incidents and near misses promptly and support investigations.

• Provide guidance, coaching and support to field technicians and operatives.
• Assist with training and competency assessments to maintain high standards.

• Ensure field equipment is calibrated, maintained and available for scheduled work.
• Report any equipment faults or resource shortages to the Business Unit Lead.

Act as the onsite point of contact for clients during field operations.

• Communicate effectively with clients and internal teams to ensure smooth delivery.

• Provide daily and weekly updates on operational performance to the Business Unit Lead.
• Communicate effectively with team members and escalates issues when necessary.

• Minimum 2 years' experience in field operations within construction, testing or technical environments.
• Strong understanding of operational processes and quality principles.
• Good organisational and communication skills.
• Ability to lead and motivate a team.

• Experience in supervising or mentoring staff.
• Knowledge of ISO 17025 and UKAS accreditation requirements.
• IOSH or NEBOSH certification (to support safety compliance).
• Continuous improvement or Lean Six Sigma awareness.

• Approachable and supportive, with strong interpersonal skills.
• Detail-oriented and committed to quality and safety.
• Proactive and organised, able to manage priorities effectively.
• Team-focused with strong collaboration skills.

• Daily operational performance of field teams.
• Compliance with CTS procedures and quality standards.
• Safe working practices and adherence to HSE requirements.
• Supporting training and development of field staff.
• Effective communication and reporting to the Business Unit Lead.