Learning and Training Manager

About The Role

Job Title: Learning and Training Manager

Job Location: Tiverton/Field Based

Salary: £45,452.16pa based on working 36 hours per week, 52 weeks per year

Contract Type: Permanent

Benefits: Company Car or £500 per month car allowance, 6.6 weeks annual leave, and 9 day fortnight

Learning and Training Manager role within Phoenix Learning Academy.

You will be at the heart of shaping how our team members learn, develop, and thrive. Leading the design, delivery, and continuous improvement of our training and qualifications offer, ensuring every learning experience is high‑quality, inclusive, meaningful in practice, and fully aligned with our Phoenix values, therapeutic approach, legal responsibilities, and sector best practice.

You will be responsible for guiding and inspiring our Trainer team, overseeing the academic and training calendar, and taking ownership of curriculum planning for internal training and qualifications.

Working closely with the Qualification and Inclusion Manager, you’ll help maintain a strong, consistent quality cycle across the Phoenix Learning Academy, making sure our learning culture is something we’re proud of. You will progress to be the OFSTED nominee.

• Lead the day‑to‑day operation of the Phoenix Learning Academy, ensuring high‑quality, inclusive, engaging and compliant training across all services.
• Manage, coach and develop Trainers and Associate PRICE Trainers, driving consistent, inclusive, confident and effective delivery.
• Design, review and implement impactful training programmes and accredited qualifications that meet operational, legal and regulatory requirements.
• Oversee the full training and academic calendar, ensuring learning is well‑planned, well‑resourced and aligned to organisational priorities whilst considering value for money.
• Maintain high standards of delivery through observation, feedback and quality assurance, including acting as the organisational lead for PRICE / Physical Intervention training.
• Take responsibility for serving as the academy’s Designated Safeguarding Lead, ensuring a strong, proactive safeguarding culture.

• Proven ability to design and deliver high‑quality, inclusive and engaging training, with a strong understanding of how our Team Members learn.
• Deep understanding of the Therapeutic Approach which is embedded into all daily practices.
• Confident leadership and coaching skills, and experience developing Trainers and supporting high‑quality delivery.
• Strong curriculum planning, resource development and quality assurance capability, including using feedback and data to drive improvement.
• Excellent communication, facilitation and organisational skills, with the ability to work effectively with senior leaders and teams across multiple settings.
• Solid professional knowledge base, including safeguarding, health and safety, IT proficiency and the ability to travel to all Phoenix locations when required.

• Holidays – 6.6 weeks annual leave (pro‑rate for contract length).
• Pension scheme – based on you paying in 5%, and us adding 3%.
• Learning & Development opportunities – comprehensive learning opportunities for team members to develop themselves.
• Discounts – access to discounts through the Blue Light Card and our employee benefits platform.
• Wellbeing support – mental health and wellbeing support, plus monthly confidential check‑in clinics and group reflective practice sessions.
• Cycle2
  
  Work – scheme to buy a bicycle at a discounted rate.
• DBS – we will cover the cost of the enhanced DBS required for this role.
• After 12 months service – eligibility for our Medicash scheme covering a range of medical, health and wellbeing expenses and life assurance paid at twice your annual salary.

Please note that as part of our safer recruitment processes, successful applicants will be subject to pre‑employment checks including an enhanced DBS check, online and social media checks, and reference validation.

At Phoenix Learning and Care, we pride ourselves on our diverse workforce and ensuring an inclusive environment for all team members. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.