Customer Service Manager

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day? Join B&M as a Customer Service Manager in our Tiverton store and be the driving force behind a brilliant shopping experience! This is a hands‑on leadership role where you’ll own the front‑end experience – from the moment customers walk into the store until the moment they leave.

You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high‑energy store. It’s a permanent, full‑time role, and as part of the store management team, will require flexibility across days, evenings, and weekends.

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

• Experience managing cash processes with accuracy
• Proven ability to lead teams in fast‑paced environments
• Passion for delivering great customer experiences
• Confidence to handle challenges and make quick decisions
• Results‑driven with a focus on high service standards

There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You’ll be part of a business that values hard work, teamwork, and getting things done. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!

Check out our full benefits here –

If you love working with people and want to make a real difference on the shop floor, apply now and bring your energy to B&M!

B&M is an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.