Officer - Customer Service

Overview

Officer - Customer Service - Full Time at Bally’s Corporation. This role supports Guests, maintains a safe environment, and provides information and services as needed.

• Strategically assigned throughout the facility to deter incidents and remain accessible to guests.
• Assist guests by providing information and services or directing guests to the appropriate source for assistance.
• Provide security for special events, fights, parties, employee events, and tournaments.
• Act quickly in emergency response, including injured guests and employees, fires, fights, thefts, and arrests.
• Observe and report hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees.
• Patrol and monitor entrances, gaming floor, and bar areas for the control of alcohol consumption.
• Monitor the physical access control for the facility verifying authorization and issuing visitor and employee access badges in accordance with the Department of Business Regulations (D ) and Rhode Island Lottery (RILOT).
• Detain and restrain persons that have or are about to commit a crime or present danger when appropriate.
• Eject persons who are in violation of company policies and/or procedures when appropriate.
• Any other duties reasonably assigned by management.

• Previous work experience as a security officer or guard.
• Knowledge of legal guidelines for area security and public safety.
• Excellent surveillance and observation skills.
• Able to interact professionally with guests.
• High School diploma is required.

• Serve Safe Certified.
• Must be able to be licensed by the Rhode Island Department of Business Regulations, and pass a background check performed by them.
• Rhode Island Pistol Permit.

• Constantly stand, walk several hundred feet, climb, carry, hear, bend, and stoop.
• Constantly use manual dexterity, follow directions, and adhere to detail.
• Frequently use eye/hand coordination.

• Exposed to noise, smoke and odors.
• Environment may be hot, cold, wet, humid, or loud for long periods of time.
• Working with others as well as independently.

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(K)/ Company Match.
• Access Perks and Childcare discounts.

$18.00

Bally's Tiverton Casino Resort:
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Duties, responsibilities, and activities may change at any time with or without notice.

We can’t wait to meet you!

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other

Industries:
Gambling Facilities and Casinos