Customer Relations Officer | 1 Year | Plaza Singapura

Duration: 1 year contract (Extendable / Convertible)

Location: Plaza Singapura / Toa Payoh (Able to choose)

Working hours:

• Plaza Singapura: 5 days’ work week, Monday to Sunday, 10:30am to 7:30pm /12:30pm to 9:30pm.
• Toa Payoh: 6 days’ work week, Monday to Sunday, 12:00pm – 8:00pm / 12:30pm – 8:30pm

• Handle operational matters in retail showroom and work closely with sales team to ensure fulfilment of sales
• Generate Sales Order upon completion of sales for the following: call centre, online orders, dealer channel sales and any other sales channel
• Deliver excellent service and respond to customer queries in a professional manner
• Arrange and update appointments for walk-in commercial customers, dealer sales channels and liaise with the internal stakeholders team
• Maintain adequate support and timely coordination with inter-departmental colleagues
• Ensure upkeeping and accuracy of records including managing of online store records, documentation, keying of data etc
• Other related duties assigned by supervisor

• Proficient in Microsoft Office applications and comfortable using various systems and digital platforms.
• Meticulous, organised, and able to manage multiple tasks efficiently.
• Possess good interpersonal and communication skills.
• Customer-oriented with a service-focused mindset.
• Able to work independently and collaboratively in a fast-paced environment.
• Prior experience in customer service, retail operations, or administrative support will be an advantage.

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