Customer Service Intern

• Excellent command of the English language:
  Speaking, Reading, and Writing
• Ability to interact with customers and fellow employees in a professional and engaging manner
• Proficiency with using various computer software such as Microsoft Word, and Excel
• Ability to learn customer service software applications
• Attention to detail and high level of accuracy
• Ability to multitask
• Team Player
• May be asked to do cross training
• Compliance with all company policy
• Must be able to work in front of a computer for 6 hours
• Proficient keyboarding, minimum 40 words per minute
• Consistent, punctual attendance in compliance with company policies

Activities will include but not limited to:

• Answer phones and respond to customer requests
• Conducting customer follow up calls for orders
• Answer incoming customer chats
• Receive and respond to customer emails
• Place customer orders in computer system
• Assisting walk-in customers
• Work with customers and drafting on custom quotes
• Follow established standard operating procedures
• Additional job responsibilities assigned by your manager

Attributes:

Trustworthy, dependable, focused, detail orientated with the ability to assert and define department procedures to a group. Innovative thinker with the ability to come up with unique solutions to challenges.

OSBORNE WOOD PRODUCTS, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. The Company is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, religion, handicap or disability, citizenship status, service member status, genetic information or any other category protected by federal, state, or local law.