Patient Access Representative

About us:

For the past 85 years, Stephens County Hospital has been a trusted name in the community, striving for excellence and delivering professional and compassionate care. Our dedicated staff of approximately 475 employees has a heart for healthcare and realizes how precious the gift of good health can be.

Stephens County Hospital is a 96-bed acute care hospital located in Toccoa, Georgia. We are nestled in the beautiful foothills of Northeast Georgia where our family-oriented community offers many cultural and civic opportunities as well as numerous outdoor activities.

Stephens County Hospital is a member of the Georgia Hospital Association, American Hospital Association and Georgia Alliance of Community Hospitals. Stephens County Hospital is fully accredited by the Joint Commission, the nation’s premier healthcare monitoring agency.

7pm - 7am Full Time - ER Registration-Rotating Shifts including every other weekend and Holidays

The Patient Access Representative is responsible for ensuring the delivery of outstanding customer service while greeting patients, registering patients and verifying or obtaining complete and accurate patient demographic information, identifying patient benefits eligibility, verification of pre-certification obtained from insurance companies and/or physicians offices, identifying insurance and/or patient responsibility, collecting identified co-pay/deductible, co-insurance, and completing the entire registration process accurately.

High school graduate or equivalent preferred.

Previous switchboard or registration experience with understanding of medical terminology preferred.

Basic knowledge of CRT Operation.

Ability to type 40 words per minute with accuracy.

• Provides exceptional customer service to patients which establishes a positive first impression of Stephens County Hospital. Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Exceed all patient requests and alert Patient Financial Services Manager of issues or concerns that require escalation.
• Correctly identifies all patient demographic information during registration to obtain current and accurate information and complete all registration fields.
• Verifies & scans patients insurance eligibility & benefits into patients account.
• Collects patient copayments, any amounts owed. Post payments in the computer system and generate appropriate patient receipts.
• Overviews registrations and corrects any errors found after the primary registration is done.
• Assured accounts are registered with a minimum of 95% accuracy. .
• Obtains all signatures for appropriate forms.
• Notes any missing information due to incomplete registration fields or missing information. Also notes patient accounts with any discussions or concerns regarding the patient's visit.
• Maintains and completes Registration department Productivity Sheets daily.
• Maintains productivity sheet of unfinished registration to ensure all is completed the same day if possible, but no later than the following day.
• Confirms publicity levels on inpatient.
• Interacts with various hospital departments and physician’s offices to effectively schedule and direct patients through the SCH systems in a patient/customer friendly manner.
• Provides training to new staff and attends educational meetings as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Completes all other duties assigned by Patient Financial Services Manager or Patient Access Team Lead.
• Cross-training between various departments will take place to ensure coverage.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department and hospital policies and procedures to complete assigned tasks.
• Obtains chief complaint and calls ER nurse to advise that patient has arrived; if no response is made to call, notifies the nursing station of all ER patients.
• Ensures ER patients have been temp registered at the time of arrival, as quickly as possible with no delays.
• Presents Privacy Notice to patients on initial…