Store Associate Zone

Overview

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Store associates are expected to promptly resolve customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store.

The role focuses on delivering excellent customer service while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at stores within a 40-mile radius of Store #2082 located at 33 N Sage Street, Toccoa, GA 30577. Additional stores supported include:

• #2563: 168 Murphy Hwy Suite 1, Blairsville, GA 30512
• #2645: 1555 Lakeview Drive, Young Harris, GA 30582
• #2155: 120 E Savannah St, Clayton, GA 30525

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive, trust-based relationships with wholesale and retail customers
• Process sales transactions accurately and in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and related documentation
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition in assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in delivery, retail, or customer service
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish