Store Leader

Overview

Join to apply for the Store Leader role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• SL2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
• Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by Game Stop; when appropriate, elevate customer issues and complaints to the Store Leader in a timely manner.
• Promote game‑stop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high‑performing associates.
• Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices, scam awareness, safety best practices, financial protocol, and ethical responsibilities.
• Communicate regularly with store associates and District Manager to ensure all Game Stop store initiatives are implemented according to plan. Set guest‑service expectations for store associates and train them in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant Store Leaders.
• Schedule store associates ensuring scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure best‑in‑class guest service is consistently provided.
• Approve payroll, make time edits, and verify that store associates are paid for all time worked.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into HRIS.
• Ensure all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Perform store inventory counts (home store and other stores in your district/region), stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure all products are represented, organized, and alphabetized on the sales floor.
• Protect company assets through effective…