Backup Support Specialist - Common Pleas

Backup Support Specialist - Common Pleas Job Description

The Lucas County Court of Common Pleas, General Division is seeking a dedicated and experienced leader to serve as Backup Support Specialist.

Provide cross‑trained backup support for various positions in Court Administration to include, but not limited to, Jury Manager, Magistrate Case Manager, and Administrative Clerk. This position ensures continuity of essential operations during scheduled and unscheduled absences, and during high‑volume periods by performing key tasks from each role.

The following duties indicate the general nature and level of work performed by this position. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position. Other duties may be required or assigned at any time.

Provide administrative and operational support across multiple functional areas with particular focus on the Jury and Magistrate Case Manager positions.

Maintain proficiency in the essential function of each supported role.

Prioritize work based on urgency and department needs.

NORIS/LEADS certification required within 180 days of employment. Certification must be maintained.

Knowledge of common office practices, procedures, and equipment.

Proficiency in operating a personal computer and using Microsoft Office products such as Word, Outlook, and Excel.

Ability to prioritize work, work independently without daily direct supervision, and manage a variety of projects simultaneously in a high‑pressure atmosphere under severe time constraints.

Must have excellent time management skills and be highly organized and detail oriented.

Exceptional interpersonal skills including the ability to develop and maintain effective working relationships with Judges, other elected officials, Court employees, Law Enforcement officers, Lawyers, outside agencies, businesses, and the general public.

Ability to maintain sensitive and confidential information.

Creativity and ability to conceive and implement innovative approaches to solve problems and meet objectives.

Ability to recognize the need for change and respond with flexibility to changing program demands, propose solutions, and ensure that solutions are implemented.

Ability to effectively and professionally communicate verbally and in writing in English to diverse audiences, and to produce concise, error‑free documents and reports.

Must be conscious of and sensitive to the diversity within the Court’s jurisdiction and be able to interact professionally with this diverse population of people from many different geographic, socioeconomic, religious, racial, and ethnic backgrounds on a regular basis.

Professional appearance and demeanor appropriate for a representative of elected officials.

Demonstrated dependability, reliability, and excellent attendance record.

Patience, objectivity, maturity, effectiveness under stress, initiative, adaptability, leadership, and sound judgment.

The qualifications and requirements listed above are guidelines for selection purposes. Alternative qualifications may be substituted if considered by the Court to be sufficient to demonstrate the ability to perform the essential duties of the position.

Additional consideration will be given to applicants who have any of the following: prior experience working in a court system;
Associate degree in Secretarial Science, Business, or related areas.

In completing the duties and responsibilities of this position, the Court expects the incumbent will adhere to all Court policies, guidelines, practices and procedures; act as a role model both inside and outside the Court; perform duties as workload necessitates in a timely, accurate and thorough manner; be conscientious about meeting department productivity standards; and communicate regularly with supervisor about department issues.

The individual holding this position is an at‑will employee and serves at the pleasure of the Court; employee is not in the classified…