Field Operations Team Lead

What you will do

Provide leadership and expertise for loaner kit/order fulfillment. Oversee the distribution of products/services for our representatives and customers to include: order entry; picking, shipping, tracking, creating driving routes and usage. Track inventory accurately, record keeping, warehouse inventory cycle counting, managing expired products and optimize inventory utilization. Maintain a state of constant audit readiness and assist with preparation for audits. Implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch’s inventory assets.

• Meet established metrics for operations (i.e. turns, service levels)
• Compile and inspect incoming/outgoing kits/products for compliance with specifications and usage
• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
• Process orders for products while conferring with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries
• Investigate customer complaints/track service levels and problem solve any discrepancies
• Utilize processes and tools for scheduling surgeries
• Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments)
• Managerial duties including but not limited to: training, coaching, performance management and evaluation, compensation management, recruitment and terminations

• BS/BA in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree
• Valid Driver’s license with good driving record
• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call/participate in rotational on call as needed
• Ability to lift, push, pull and carry up to 50lbs

• Demonstrated warehouse/inventory control experience in a demanding, fast‑paced environment

$64,400 - $94,400 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include:
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.